Shipping & Returns
Delivery & Returns
Thoughtfully packed, carefully delivered.
At Intensify Me Boutique, every order is prepared with care and attention — beautifully, securely, and discreetly packaged to make the experience feel special from the very first moment.
Shipping Costs
Switzerland
Free delivery on all orders.
Liechtenstein
Free delivery on all orders.
European Union & United Kingdom
• Free delivery on orders over €100
• €10 shipping on orders below €100
Shipping costs are calculated automatically at checkout.
Please note: Orders containing discounted items may not qualify for free shipping. Any applicable shipping charges are calculated automatically during checkout.
Delivery
Orders placed before 12 PM (Monday to Friday) are dispatched the same day. Orders placed after 12 PM on Friday are prepared and shipped on Monday.
Switzerland & Liechtenstein
We partner with Swiss Post for deliveries across Switzerland and Liechtenstein.
If your order is in stock, it is carefully prepared and dispatched the same day.
Estimated delivery time
• 1–3 working days
International Shipping (EU & UK)
We currently ship to the European Union and the United Kingdom.
In-stock orders are carefully prepared and shipped by post.
Estimated delivery time
• Approximately 5 working days
Customs processing may occasionally extend delivery times.
If your order is time-sensitive, we invite you to contact us to discuss expedited shipping options.
Customs & Taxes
Swiss VAT is not included in international orders.
Customers within the European Union and the United Kingdom are responsible for any applicable customs duties, taxes, VAT, or import fees according to local regulations.
Returns & Exchanges
Designed to be experienced.
We believe lingerie should be tried on, felt, and experienced personally.
Eligible items purchased online or in-store may be returned within the applicable return period.
Returned items must be:
• Unworn
• Clean and undamaged
• Free from fragrance or signs of wear
• Returned with all original tags attached
Basel Boutique Purchases
Items purchased in-store may be exchanged or returned within 14 days.
Refunds are issued to the original payment method or, if preferred, as store credit.
A receipt is not required — your name is sufficient.
Online Orders
Online purchases may be returned within 14 days from the delivery confirmation date.
If proof of delivery is unavailable, the return period begins from the original shipment date.
Return shipping costs are the responsibility of the customer.
Returns may be initiated through your customer account or by contacting:
Refunds are processed once returned items have been received and approved in their original condition.
Sale Items
Archive Sale pieces are final sale and cannot be returned or exchanged.